In Business Since 1994
Tel: 1-800-857-0558 416-499-3090

OK, I purchased ACT!, what now?

 A few "post purchase" steps to go.

Customer Support

For assistance with installation, technical product support, product usage, and configuration. 
Available for customers with a current support plan.

Not unlike a lot of products, the purchase process for ACT! can be the simplest part of the transaction. The following represents the next five steps to expect (and not expect) in this transaction process:

Mon-Fri, 8:30am-8:30pm EST 

chat with a rep

1. Watch the "Getting Started Video"


2. Take the POST Purchase Survey
In order to serve you best, we've prepared a POST PURCHASE SURVEY that we ask all customers to complete

3.  We take plastic, we just don't ship plastic
The next thing you should know is that after purchasing the ACT! software from either SwiftPage or Keystroke, you will NOT receive a media kit with your software in the mail. In 2010 ACT discontinued this practice of shipping thousands of pieces of plastic around the world for cost, environmental and technical reasons.

The cost and environmental reasons are self evident, but technically the product always goes through several services packs and hot fixes through the annual upgrade cycle, and these media kits would not reflect those updates. If you're connected to the Internet during the initial ACT! installation you may get these updates via slipstream, but this is not as assured as working with the most recent installation package available from Sage via download.

* Please note if you purchased ACT! with SQL a media kit for Microsoft SQL Server Standard will be sent to you as were are not allowed to make this available for download according to our agreement with Microsoft. 
** Media kits are available for purchase separately.

4.  Don't Wait, download right now!
The second thing you should know is the software is available immediately to you via download at the following link:

5.  License Key within 48-hours of Payment
The third thing you should know is you'll receive an email from us within 48 hours with your full account and licensing information (this is illustrated in the video below). This email will include your customer number, which will be needed to take advantage of the next step.

To get started, call 800-927-3989
ACT! "Getting Started" Service Coverage Guide


  • ACT! General Support: 866-578 7876 or 877-902-0597
  • Business Care Gold: 800-556-6432
  • Business Care Silver: 877-716-6296

* Always remember to have your Customer Number before you call.

We appreciate your business and want to provide additional resources to enhance your customer experience.

Getting Started Resource Center
Get up and running quickly and easily with self-service resources that are available whenever you are. Visit the Getting Started Resouce Center at to view videos that help you get installed, download printer-friendly guides, watch guided feature tours, and access the ACT! Knowledgebase.

ACT! Online Community
Learn more about ACT! when you join the ACT! Online Community at to receive tips, participate in product discussions, and share best practices.


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